1. Acceptance of Terms
By creating an account or using Sonavo (the “Service”), operated by SC KARIBAS SRL, you agree to these Terms and Conditions. If you do not agree, do not use the Service.
2. Description of the Service
Sonavo is an AI-powered platform for transcription, translation and dubbing of text, audio and video files.
3. Eligibility
You must be at least 18 years old to use Sonavo.
4. Account Registration
Accounts are created either directly on the app or through our WordPress store at sonavo.net. Accounts created via WordPress purchase authenticate through single sign-on (SSO); accounts may also set a direct password where supported. You are responsible for keeping your credentials secure.
5. Credits and Payments
Access to processing features is granted through a credit system. Credits are purchased through our WordPress store via Stripe. Credits are deducted based on the type and length of the job submitted. New accounts receive a welcome bonus of credits. Credit purchases are non-refundable, except where a refund is required by applicable law. This does not limit mandatory consumer rights or correction of erroneous payments. Service credits returned after failed processing are distinct from cash refunds. See our Refund and Returns Policy for details.
6. User Content
You retain ownership of the files you upload. By uploading content, you confirm you own the rights to it or have permission to have it processed, and you grant us a limited license to process it solely to provide the Service. We do not claim ownership of your content.
7. Acceptable Use
You agree not to upload content that is illegal, infringes third-party rights, or violates applicable law. We reserve the right to suspend accounts that violate this policy.
8. Service Availability
The Service is provided “as is.” We do not guarantee uninterrupted or error-free operation, and processing quality depends on third-party AI services (Microsoft Azure Speech and Translator).
9. Limitation of Liability
To the maximum extent permitted by law, SC KARIBAS SRL is not liable for indirect, incidental, or consequential damages arising from use of the Service.
10. Account Termination and Inactivity
We may suspend or terminate accounts that violate these Terms. Additionally, accounts inactive for 365 days are automatically deleted along with all associated jobs and files, following prior warning emails at 335 and 364 days of inactivity.
11. Governing Law
These Terms are governed by the laws of Romania.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance.
13. Contact
For questions about these Terms, contact us at contact@sonavo.net.