Who we are
Our website address is: https://sonavo.net. Sonavo is operated by SC KARIBAS SRL, registered office at Str. Complexului nr. 10, Sector 3, București, România, Trade Register No. J40/9123/2016, VAT/Tax ID (CUI) RO 36276091, share capital 46,000 RON. Contact for privacy matters: contact@sonavo.net.
What information we collect
- Account data: email address, and account details created if you register through our WordPress store.
- Usage data: files you upload for transcription, translation or dubbing, and the resulting output files, stored on Microsoft Azure infrastructure.
- Job and billing history: jobs submitted, credits purchased and consumed.
- Payment data: processed entirely by Stripe. We do not store your card details.
- Technical data: standard web usage data collected via cookies and analytics tools.
How we use your information
- To provide the transcription, translation and dubbing services you request.
- To manage your account, credits balance and billing history.
- To send you service-related emails (job completion, password reset, account inactivity warnings).
- For analytics and advertising purposes, where you have consented via the cookie banner.
Legal basis for processing
We process your data based on performance of a contract, your consent (marketing/analytics cookies), and our legitimate interest in operating and securing the platform.
Third-party services
- Microsoft Azure (Sweden Central / West Europe) — hosting, file storage, speech-to-text, translation, email delivery.
- Stripe — payment processing.
- Google Analytics, Meta (Facebook/Instagram) Ads, TikTok Ads, Google Ads — only with your consent.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. If you do not select "Remember Me", your session ends after 1 hour of inactivity or when you close your browser. If you select "Remember Me", your login will persist for one week from the moment you log in; shortly before the end of that week you will be asked whether you want to stay logged in. Screen options cookies last for a year. If you log out of your account, the login cookies will be removed, and you will be logged out of the Sonavo app and of all other open tabs of this website in the same browser.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Data retention
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Accounts inactive for 335 days receive a warning email; at 364 days, a final warning; at 365 days of inactivity the account, all associated jobs, and all files stored in Azure Blob Storage are permanently deleted.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under GDPR, contact us at contact@sonavo.net to exercise these rights.
Minors
Sonavo is intended for users aged 18 and over. We do not knowingly collect or process personal data from individuals under 18.
Data security
We use reasonable technical and organizational measures (encrypted storage, access controls on Azure infrastructure) to protect your data, but no system is 100% secure.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the platform.
Contact
For any questions about this policy or your data, contact us at contact@sonavo.net.