Sonavo is operated by KARIBAS SRL, VAT number RO36276091. We sell digital credits for transcription, translation and dubbing services. No physical goods are shipped.
Our commercial policy
Credit purchases are non-refundable, except where a refund is required by applicable law. We do not offer discretionary cash refunds for a change of mind, unused credits or credits already consumed by a processing job.
Your statutory rights
This policy does not limit any mandatory consumer rights, including applicable withdrawal rights or remedies for digital services that do not conform to the contract. Buying credits does not, by itself, waive those rights. Any loss of a withdrawal right applies only when the requirements of applicable law have been met, including any required express consent and acknowledgement.
Failed jobs and billing errors
Credits returned to your Sonavo balance after a failed processing job are a service-credit adjustment, not a cash refund. If a payment is duplicated or charged incorrectly, contact us so that we can investigate and correct it. A credit adjustment does not replace a monetary remedy where the law requires one.
Contact and exceptional refunds
Contact contact@sonavo.net with your order number and a description of the issue. Please do not send card details. Any monetary refund that is legally required or corrects an erroneous payment is reviewed by an administrator, returned through the appropriate payment channel, and accompanied by any required invoice correction.